top of page

Terms & Conditions

Effective Date: April 2026

 

These Terms and Conditions govern your access to and use of the Heli-UP website and all services, products, and programs offered by Heli-UP, including but not limited to parts sales, leasing, exchanges, field kits, and repair station support. By accessing our website, placing an order, or accepting goods shipped by Heli-UP, you agree to be bound by these Terms, which exclusively govern all transactions with Heli-UP. If you have issued a prior purchase order in connection with a transaction, these Terms supersede any conflicting terms in such purchase order. If you do not agree to these Terms, please discontinue use immediately and, if goods have been shipped, refuse the shipment and return the goods at your expense.

 

1. Company Overview

Heli-UP is a specialized UH60 helicopter parts provider headquartered in Los Angeles County, California. We supply fully inspected, test-verified components to restricted category operators, repair stations, and aviation professionals. Heli-UP is not a broker. All inventory is owned, maintained, and shipped directly by Heli-UP.

 

2. Eligibility

By using this website and placing orders, you represent that:

  • You are at least 18 years of age and legally authorized to enter into binding agreements.

  • You are an authorized representative of a licensed aviation operator, repair station, or qualified purchasing entity.

  • Your purchase and use of helicopter components complies with all applicable federal, state, and local regulations, including but not limited to FAA, ITAR, and BIS export control requirements.

Purchasers shall complete Know Your Customer documents as required by Heli-UP. 

 

3. Products and Services

Heli-UP offers the following products and services subject to these Terms:

  • UH60 helicopter parts and components, including blades, avionics, hydraulics, engines, APUs, transmissions, spindles, hubs, and hardware.

  • Field Kit solutions configured for AOG readiness.

  • Component leasing programs for short-term and mission-critical needs.

  • Exchange programs for time-critical operational continuity.

  • Repair station support and component provisioning.

  • Consignment and surplus parts acquisition.

 

All parts are subject to inspection and testing verification prior to shipment. Product availability is subject to change without notice. Heli-UP reserves the right to supply substitute parts in lieu of the part ordered when design changes, updated specifications, conditions of supply, or product improvements make such substitution necessary. Prices on substituted parts may be adjusted accordingly.

 

4. Quotations

All quotations provided by Heli-UP are valid in writing only and for thirty (30) days from the date of the quotation, unless otherwise stated. All quotations are subject to change or withdrawal without prior notice unless otherwise specifically stated. Heli-UP shall have no obligation to sell or deliver products or services covered by any quotation unless and until Heli-UP issues a sales order or upon the shipment of products or commencement of services.

 

5. Orders and Acceptance

All orders placed through Heli-UP are subject to acceptance at our sole discretion. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product unavailability, errors in pricing or product descriptions, or concerns related to export compliance or end-use verification.

 

An order confirmation does not constitute acceptance. Acceptance occurs upon shipment or written confirmation from Heli-UP.

 

6. Pricing and Payment

All pricing is quoted in U.S. dollars and is subject to change without notice. Prices do not include federal, state, or local sales, use, excise, or similar taxes, duties, or assessments applicable to the sale, production, transportation, or use of products sold. Any such taxes or duties shall be separately itemized on Heli-UP’s invoice and paid by the purchaser, or in lieu thereof, the purchaser shall furnish Heli-UP a valid tax exemption certificate. In the event Heli-UP is required to pay any such tax or assessment, the purchaser shall reimburse Heli-UP upon demand.

 

Payment terms are established at the time of transaction and may include:

  • 50% deposit upon order confirmation with remaining balance due upon delivery.

  • Net 15 and Net 30 terms for pre-approved accounts.

  • Prepayment in full for international orders, first-time customers or in Heli-UP’s sole discretion.

  • Wire transfer, credit card, or other payment methods as agreed upon in writing.

 

Heli-UP reserves the right to apply finance charges on overdue balances at the rate of one and one-half percent (1.5%) per month (eighteen percent (18%) per annum), or the maximum rate permitted by applicable law, whichever is less. All accounts are subject to stop-shipment action should past-due balances or balances in excess of credit limits arise. Heli-UP reserves the right at any time to alter or suspend credit, or to change credit terms, when in its sole opinion the financial condition of the purchaser so warrants. Where payments are made by wire transfer, the purchaser is responsible for any bank fees charged by intermediary banks.

 

7. Delivery and Packaging

Subject to the Heli-UP Shipping Policy.

​

8. Inspection, Testing, and Quality

All components undergo rigorous inspection, testing, and documentation before release. Heli-UP utilizes clean room environments, test bed systems, and ultrasonic cleaning processes to ensure component reliability. The purchaser shall inspect all goods immediately upon receipt and shall within ten (10) calendar days give written notice to Heli-UP of any claim that the goods do not conform with these Terms. If the purchaser fails to give such notice, the goods shall be deemed accepted and in conformity with these Terms. Notwithstanding the foregoing, all parts are sold in as-is where is condition, and Heli-UP makes no warranty of fitness for a particular use beyond what is expressly stated in the applicable product documentation and these Terms.

 

9. Warranty

Heli-UP warrants only that the products or services sold hereunder (a) will conform to the description, if any, provided at the time of sale, and (b) will be conveyed free and clear of any lien, security interest, or encumbrance created by Heli-UP or any party claiming by, through or under Heli-UP. Heli-UP shall have the right either to replace or repair any defective products, to refund the purchase price upon return of the products, or to grant a reasonable allowance on account of such defects, and Heli-UP's liability and the purchaser’s exclusive remedy for defective products shall be limited solely to replacement, repair, refund, or allowance as Heli-UP may elect. Products shall not be returned to Heli-UP until after inspection and approval by Heli-UP and receipt by the purchaser of a Return Material Authorization (RMA). Heli-UP shall be given a reasonable opportunity to investigate all claims.

 

EXCEPT AS SET FORTH ABOVE, HELI-UP MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, WITH RESPECT TO ITS PRODUCTS OR SERVICES.

 

10. Parts Return

The purchaser will have no right to return any product without Heli-UP’s prior written authorization. Any return authorized by Heli-UP must be made in accordance with Heli-UP's return policies then in effect and must be accompanied by a Return Material Authorization (RMA). Returned parts are subject to a restocking fee of twenty percent (20%) or more per item. Returned special order parts and repairs in process are subject to a one hundred percent (100%) restocking fee. The purchaser will be responsible for all costs and expenses associated with any returns and will bear the risk of loss or damage of such products unless Heli-UP agrees otherwise in writing or determines that the products do not conform to the applicable terms of sale. Heli-UP, in its sole discretion, may reject any return of product not approved in accordance with these Terms.

​

11. Product Use

The purchaser is solely responsible for determining whether any product is fit for a particular purpose and suitable for the purchaser’s method of application. Due to the nature and manner of use of Heli-UP’s products, Heli-UP is not responsible for the results or consequences of use, misuse, or application of its products by anyone.

 

12. Regulatory Compliance

All transactions are subject to applicable United States export control laws and regulations, including ITAR (International Traffic in Arms Regulations) and BIS (Bureau of Industry and Security) Export Administration Regulations. Heli-UP assumes responsibility for obtaining required U.S. government approvals for international customers; however, purchasers are responsible for any export license fees. Where an import license is required to import products into a foreign country, the import license must be obtained by the purchaser and/or its representative in that country. Violation of export regulations can result in severe fines, penalties, imprisonment, and loss of exporting privileges. In the performance of all transactions, Heli-UP will comply with all applicable statutes, rules, regulations, and orders of the United States, including laws and regulations pertaining to labor, wages, hours, and other conditions of employment. By placing an order, you represent and warrant that:

  • You are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or trade sanctions.

  • You will not transfer, export, or re-export any Heli-UP product in violation of U.S. export laws.

  • You will provide all required end-use certifications upon request.

Heli-UP reserves the right to withhold shipment pending completion of required export compliance documentation.

 

13. Intellectual Property

All content on the Heli-UP website, including text, images, photography, graphics, and branding, is the exclusive property of Heli-UP and may not be reproduced, distributed, or used without prior written consent. All drawings, know-how, designs, specifications, inventions, devices, developments, processes, copyrights, and other proprietary information disclosed or otherwise provided to the purchaser by Heli-UP (collectively, “Intellectual Property”) shall remain the property of Heli-UP. The purchaser shall have no claim to, nor ownership interest in, any Intellectual Property, and such information, in whatever form and any copies thereof, shall be promptly returned to Heli-UP upon written request and shall be kept confidential by the purchaser in accordance with these Terms. No license or rights of any sort are granted to the purchaser hereunder in respect of any Intellectual Property, other than the limited right to use Heli-UP’s proprietary products purchased from Heli-UP.

 

14. Indemnification

The purchaser hereby releases and agrees to defend, indemnify, and hold Heli-UP, its directors, officers, employees, and agents harmless from and against any and all liabilities, claims, demands, suits, damages, and losses (including, without limitation, all attorney’s fees, costs, and expenses in connection therewith) for deaths of or injuries to any persons (including without limitation the purchaser’s employees) and for loss of, damage to, destruction of, or delay in the delivery of any property, in any manner arising out of or in any way connected with the products provided by Heli-UP hereunder, regardless of the negligence, active or passive, of Heli-UP, its directors, officers, employees, or agents. The purchaser will, at the request of Heli-UP, negotiate any claim or defend any action or suit brought against Heli-UP or in which Heli-UP is joined as a party defendant based upon any matters for which the purchaser has indemnified Heli-UP hereunder.

 

15. Limitation of Liability

To the fullest extent permitted by law, Heli-UP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, lost profits, or commercial losses arising out of or related to the purchase, handling, storage, transportation, resale, or use of any product or service, whether or not based upon Heli-UP’s negligence, breach of warranty, or strict liability. Heli-UP shall not be liable for any loss, damage, or injury to persons or property resulting from the handling, storage, transportation, resale, or use of its products in manufacturing processes, in combination with other substances, or otherwise. Heli-UP makes no warranty and disclaims all liability with respect to work performed by third parties at the purchaser’s request. Heli-UP's total liability for any claim shall not exceed the amount paid for the specific product or service giving rise to the claim.

 

16. Force Majeure

Heli-UP shall not be held in default for failure to deliver or for delay in delivery arising out of causes beyond its control and without its fault or negligence, including but not limited to acts of God or of the public enemy, acts of the government in either its sovereign or contractual capacity, fires, floods, epidemics, pandemics, quarantine restrictions, strikes, labor disputes, freight embargoes, and unusually severe weather. If a delay or failure to deliver is caused by the delay or failure of a subcontractor, and if such delay arises out of causes beyond the control of both Heli-UP and the subcontractor without the fault or negligence of either, Heli-UP shall not be liable for any such delay unless the materials or services were obtainable from other sources in sufficient time to permit Heli-UP to meet the required delivery schedule. Any excusable delay shall not terminate these Terms, and Heli-UP shall deliver the goods as promptly as practicable thereafter.

 

17. Assignment

The purchaser may not assign these Terms, or any portion hereof, without the express prior written consent of Heli-UP. Subject to the foregoing, these Terms inure to the benefit of, and are binding upon, the heirs, legatees, personal representatives, successors, and assigns of the parties hereto.

 

18. Severability

If any provision of these Terms shall be held to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

 

19. Remedies and Waiver

The rights and remedies provided hereunder are cumulative and in addition to any other rights or remedies provided by law. No failure of Heli-UP to insist upon strict performance of these Terms shall constitute a waiver of any right or remedy of Heli-UP.

 

20. Government Contracts

No contract or provision thereof made by the purchaser with any other party shall be binding upon Heli-UP or affect Heli-UP’s agreement with the purchaser unless such contract is first submitted to Heli-UP and any applicable provisions are accepted and agreed to by Heli-UP in writing. Heli-UP’s books, records, and facilities shall not be available for inspection by anyone other than a properly authorized official of a United States government department or agency.

 

21. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the courts of general jurisdiction located in Los Angeles County, California, or the United States District Court for the Central District of California.

 

22. Modifications

Heli-UP reserves the right to update or modify these Terms at any time. Continued use of the website or services following any posted changes constitutes your acceptance of the revised Terms.

​

23. Contact

For questions regarding these Terms and Conditions, please contact Heli-UP directly through the contact form on our website or by reaching out to our Los Angeles County facility.

bottom of page