top of page

Accessibility Statement

Effective Date: April 2026

​

Heli-UP is committed to providing a website experience that is accessible to the widest possible audience, including individuals with disabilities. We strive to ensure that our digital content and services are usable, understandable, and accessible across a broad range of devices and assistive technologies.

​

1. Our Commitment

Heli-UP is actively working to improve the accessibility and usability of our website and aims to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Accessibility is an ongoing effort, and we continually evaluate and enhance our website to improve access for all users.

​

2. Accessibility Efforts

To support accessibility, we have implemented or are working toward the following:

  • Providing text alternatives for meaningful images and visual content

  • Maintaining sufficient color contrast between text and background elements where possible

  • Supporting keyboard navigation across key areas of the website

  • Using clear and consistent navigation structures

  • Structuring content with descriptive headings and page titles

  • Designing text to be readable and scalable with browser settings

  • Providing labels and instructions for forms and user inputs

 

3. Platform and Third-Party Content

This website is built and hosted using a third-party platform. While we make reasonable efforts to ensure accessibility, certain platform limitations or third-party integrations (including embedded tools, plugins, or external links) may impact the level of accessibility that can be achieved across all areas of the site.

We do not control and are not responsible for the accessibility of third-party content or external websites.

 

4. Ongoing Improvements

Heli-UP views accessibility as an ongoing responsibility. We periodically review our website and digital content to identify areas for improvement and to enhance accessibility as our services and technologies evolve.

 

5. Assistive Technology Compatibility

Our website is designed with consideration for commonly used assistive technologies, including screen readers, voice recognition software, and keyboard-only navigation. However, compatibility may vary depending on the specific technology, browser, or device used.

 

6. Time-Sensitive Access (AOG Support)

We recognize that many of our customers access information during urgent AOG (Aircraft on Ground) situations. If you experience any difficulty accessing critical information on our website, we encourage you to contact us directly so we can provide immediate assistance through alternative means.

 

7. Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any barriers or require information in an alternative format, please contact us and provide:

  • The page or feature you are trying to access

  • A description of the issue

  • The assistive technology or device you are using (if applicable)

We will make reasonable efforts to respond promptly and provide accessible alternatives where possible.

 

8. Limitations

Despite our efforts, some content may not yet be fully accessible. This may include legacy documents, downloadable files, or certain third-party features. We are working to address these areas as part of our ongoing improvements.

 

9. Contact Information

If you need assistance or would like to report an accessibility issue, please contact Heli-UP through our website or reach out to our team directly. We are committed to improving accessibility and providing an inclusive experience for all users.

bottom of page