Privacy Policy
Effective Date: April 2026
Heli-UP is committed to protecting the privacy and security of the information shared by our customers, partners, and website visitors. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website, submit inquiries, or engage in transactions with us. This policy applies to all users of the Heli-UP website and anyone who transacts with the company.
1. Information We Collect
We may collect the following categories of information:
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Contact information, including name, company name, job title, email address, and phone number.
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Transaction information, including order details, part numbers, shipping addresses, and payment records.
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Technical information, including IP address, browser type, device type, and pages visited on our website.
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Communications, including messages submitted through our contact form, email correspondence, and AOG support requests.
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Compliance documentation, including end-use certificates, company credentials, and export-related information as required by law.
2. How We Use Your Information
Heli-UP uses collected information for the following purposes:
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To process orders, fulfill shipments, and manage transactions.
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To respond to inquiries, AOG support requests, and customer communications.
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To verify eligibility and comply with ITAR, BIS, and other applicable regulations.
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To maintain and improve our website and service offerings.
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To send transactional communications such as order confirmations and shipping updates.
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To analyze website usage and improve user experience.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Information Sharing
We may share your information with trusted third parties only in the following circumstances:
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With logistics providers and freight carriers to fulfill shipments.
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With payment processors to complete transactions securely.
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With partner repair stations when coordinating exchange or provisioning programs.
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With regulatory authorities when required by law, including export control compliance.
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With professional advisors including legal counsel and accountants under confidentiality obligations.
4. Data Security
Heli-UP implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. While we employ industry-standard security practices, no method of data transmission or storage is completely secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Transaction and export compliance records may be retained for periods required by applicable law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your information where no legal obligation requires retention.
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Opt out of non-essential communications.
To exercise any of these rights, please contact us through our website.
7. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Heli-UP does not sell personal information. California residents may submit requests to access, correct or delete their personal information by contacting us directly.
8. Cookies and Tracking
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and support website functionality. You may configure your browser settings to decline cookies, though some features of our website may not function properly as a result.
9. Third-Party Links
Our website may contain links to third-party websites including partner organizations and aviation industry resources. Heli-UP is not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policies of any external sites you visit.
10. Updates to This Policy
Heli-UP may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The effective date at the top of this page will be revised accordingly. Continued use of our website constitutes acceptance of the updated policy.
11. Contact
For privacy-related questions or requests, please contact Heli-UP through the contact form on our website or reach our team at our Los Angeles County facility.